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Orders & Support
View FAQQuestions about your order, changes, payments, or getting in touch with the Nest.
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Shipping & Returns
View FAQEverything you need to know about delivery, tracking, returns, and exchanges.
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Product & Sizing
View FAQHelpful details about products, sizing, care, materials, and finding the right fit.
NEST HELP
Orders & Support
Where is my order?
Once your order is on its way, you’ll receive a shipping confirmation with tracking details whenever tracking is available. Please allow a little time for the tracking link to update after your package has been handed over to the carrier.
Can I change or cancel my order?
We start preparing orders as quickly as possible, so changes or cancellations may only be possible for a short time after purchase. If you need to make a change, please contact us as soon as you can and we’ll do our best to help.
What if I entered the wrong shipping address?
Please contact us as quickly as possible with the correct address. If your order has not entered production or shipping yet, we may be able to update it. Once an order has been processed or dispatched, changes may no longer be possible.
What payment methods do you accept?
First, please check your spam or junk folder and make sure the email address used at checkout was entered correctly. If you still can’t find your confirmation, send us a little note and we’ll be happy to check your order.
I didn’t receive an order confirmation — what should I do?
Available payment options are shown at checkout and may vary depending on your location. All payments are processed securely through the payment methods displayed in our store.
How can I contact Mummy Turtle?
You can reach us through our contact page whenever you need a little help. Please include your order number if your question is about an existing order so we can help you more quickly.
NEST HELP
Shipping & Returns
How long does shipping take?
Shipping times vary depending on the product, production location, destination, and carrier. You’ll find the latest estimated delivery information on the product page and during checkout where available.
Where do you ship?
Shipping availability depends on your destination and the products in your order. Enter your delivery address at checkout to see the shipping options currently available for your location.
Will I receive tracking information?
Tracking is provided whenever it is available for your shipment. Once your order has been dispatched, you’ll receive a shipping confirmation with the relevant tracking details.
Why did my order arrive in more than one package?
Some Mummy Turtle products may be produced or shipped from different locations. Because of this, items from the same order can sometimes arrive separately and may have different tracking numbers.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible and include your order number along with clear photos of the item and packaging. We’ll review what happened and help you find the right solution.
Can I return or exchange an item?
Return and exchange eligibility can depend on the product and the reason for the return, especially for personalized or made-to-order items. Please check our Return Policy for the full details before sending anything back.
Who pays for return shipping?
This depends on the reason for the return and the applicable return conditions. Please refer to our Return Policy for the current details, or contact us if you’re unsure about your specific order.
NEST HELP
Product & Sizing
How do I choose the right size?
For clothing items with available sizing information, you’ll find a Size Guide on the product page. We recommend checking the measurements before ordering, as sizing can vary between different garments and manufacturers.
Do all products use the same sizing?
No. Different products may come from different manufacturers and can have slightly different fits or measurements. Always use the Size Guide linked to the specific product you’re viewing rather than relying on the size of another item.
Where can I find product materials and care information?
Material, care, fit, and other product-specific details are listed on the individual product page. Because our product range includes different garments and accessories, these details can vary from item to item.
Are the colors exactly the same as they appear on screen?
We do our best to show colors as accurately as possible, but screens can display colors differently. Small variations may also occur due to the garment color, material, printing process, and production batch.
Are Mummy Turtle products made to order?
Many of our products are produced after an order is placed rather than being kept as finished stock. Production details can vary by product, so please check the individual product page for any relevant information.
How should I care for printed clothing?
Always follow the care instructions provided for the specific product. In general, gentle washing and avoiding excessive heat can help printed designs stay looking their best, but the exact care requirements may vary by garment.
What if I’m unsure which product or size is right for me?
Send us a little note before ordering. We’re happy to help you compare the information available on the product page and Size Guide so you can choose with more confidence.
